Returns & Exchanges
At Shelter Skin, we want you to feel confident in your skincare journey; if a product isn't the right fit for your routine, you can return it within 30 days of purchase. We offer hassle-free returns on all unopened and gently used items to ensure your complexion stays protected and satisfied.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack the products in their original packaging and attach the prepaid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing