Frequently Asked Questions
Everything you need to know about your Shelter Skin experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are Shelter Skin products cruelty-free?
Yes, all our products are 100% cruelty-free. We do not test on animals at any stage of product development, nor do we work with suppliers who do.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
How can I contact customer support?
Our support team is available Monday through Friday via email at support@shelterskin.com or through our live chat feature on the website.